Q. Shipping: How are these units going to be shipped? Are they pre-assembled?
A. No. They will come in two separate boxes. The expected time to assemble is about 25 minutes.
We ship our
Puratron Electric Fireplaces and
Electric Fireplace Inserts via USPS. They may take a few days
longer to reach you, but the units will arrive in excellent condition.
Q. What is the
weight of the unit for shipping?
A. Mantle: Weight: 58.4 Lbs. Insert: Weight: 52.4 Lbs.110.8 total lbs.
Q. Does it
have a color choice for the wood finish?
A. Cherry, Medium Oak, Black or White.
Q. How many square feet is it rated for?
A. Each Model is rated up to 1000 Sq. Feet.
Q. Does the
fireplace use bulbs to assist in heat production?
A. No, the heat is produced by PTC Ceramic Infra-Red technology.
Q. Is there a filter
that needs replaced?
A. No. The unit utilizes an open air design. If
particles enter the unit, they simply pass through and out the front.
Q. Can I run the
flames and embers without having the unit heat?
A. Absolutely! The flames and embers in the
Puratron can be run all year for ambience and in the winter the unit's PTC
heating element can be turned on.
Q. Is the
fireplace suppose to cycle on and off on a certain setting?
A. Yes, it is thermostatically controlled.
Q. Is it
economical to operate?
A. Very. The unit uses
highly efficient Infra-Ceramic Modules.
Q. Could we
get a screen that could be sold as an accessory for safety purposes like one
that people would use with a real fireplace?
A. Not at this time.
Perhaps in the near future, but the unit is safe to operate without a screen.
Q. What happens when
the unit needs to be serviced?
Call Us and we can get you
up and running! Outside of the warranty period, most repairs can be done by the
Q. What is the life
A. 15 Years.
Q. What is the warranty on
A. The Puratron Inserts and Fireplaces come with a Full Three Year
For tips on how to get the most out of your Puratron Fireplace or
Electric Fireplace Insert, see our
Puratron Performance Tips.
For information on how to get the most out of your Eden Pure Heater, see our
Eden Pure Performance Tips.