Frequently Asked Questions


Here at Pure Energy we are committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval unless required to do so by law. An exception to this is if your product needs service or was defective. Some manufacturers require we submit end-user information, if a product needed serviced or is defective. By completing a transaction with Pure Energy, the buyer agrees to receive occasional emails from Pure Energy regarding new products and promotional codes.

Bottom Line:

Pure Energy LLC does not sell, trade or rent your personal information to others.

Follow us on Facebook


Q. Can I return products for a refund?
A. Yes within 30 days for most products. For more information please check our 'Return Policy'.


Q. Is the site secure for me to purchase online?
A. Yes, our checkout uses VeriSign Class 3 SSL Security Encryption software. All data transmitted through our internet site is highly secure and safe.


Q. Do I need to pay tax?
A. No. If needed, we pay the sales tax instead of the customer.


Q. Do you ship out of the U.S.?
A. Yes we do ship to Canada at this time.


Q. Do you "drop ship" products?
A. Generally no, we do not drop ship. Normally all of our products are in stock and sold/shipped from our main storefront. We feel this gives us more control over the delivery of the product and reduces delays in shipping.


Q. Will you be expanding your product line?
A. Yes! We will be adding products and updating this site weekly. So far we have had good feedback and intend on keeping up the good work.


Q. Will you be around to back up my purchase?
A. We are a diversified business, ranging in services from contracting to retail in-store and online products as well as a variety of other services not listed on our website. This diversification allows us to be flexable and we anticipate being around for quite some time.


Q. How do I contact Pure Energy
A. We can be reached by:

By email: email
By phone 1-877-432-8639 (1-877-HEATNEW)
By Mail: Pure Energy LLC 8100A Main St. Garrettsville, OH 44231


Go Back