Returns are accepted for most of our products within 30 days of sale including new EdenPURE Heaters and Air Purifiers and all O3 Pure items except for our ozonated olive oil. Returns are not accepted on parts, batteries, filters, water purifiers, massagers and unpackaged lighting products. All authorized product returns must be returned in 'new' or 'like new' condition and be returned in original manufacturer packaging with no writing on them and with all original accompanying materials. Returns must be shipped via UPS. If a customer does not accept delivery, or if the item is returned undeliverable, a restocking fee of 15% may be deducted from the customers refund. Pure Energy does not have a restocking fee on approved returns.
Pure Energy only offers shipping within the United States by UPS or the USPS and Canada by UPS. All shipping prices at checkout are qouted for delivery within the U.S. or Canada. Note to orders shipped to Canada: The buyer is responsible for all shipping charges and taxes on purchases shipped to Canada. All orders to Canada are shipped via UPS and must be to a physical address. Canadian orders that are refused,non-deliverable and/or canceled are subject to a 25% restocking fee. We do not accept returns to orders shipped to Canada. Pure Energy may elect to change carriers, but with no surcharge to the buyer. All products shipped via UPS must be to a physical address, not a PO Box. We will attempt to ship all of our products the day of sale or the next business day. Normally all of our products are in stock and we do not drop ship.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started:
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Prices are listed in $US dollars. Pure Energy LLC reserves the right to cancel any orders resulting from errors in product quantity, product pricing and/or product availability.
By purchasing from Pure Energy LLC, Pure Energy LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Pure Energy has been advised of the possibility of such damages. This Internet site is provided on an "as is" basis. Pure Energy makes no representations or warranties, express or implied, as to the operation of the site and the information, services, products and materials on this site. To the extent permissible by law, Pure Energy will not be liable for damages of any kind arising from the use of this site or any goods or services obtained on this site, including direct, indirect, consequential, incidental, special or punitive damages.
Here at Pure Energy we are committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval unless required to do so by law. An exception to this is if your product needs service or was defective. Some manufacturers require we submit end-user information, if a product needed serviced or is defective. By completing a transaction with Pure Energy, the buyer agrees to receive occasional emails from Pure Energy regarding new products and promotional codes.
Pure Energy LLC does not sell, trade or rent your personal information to others.