- Shipping and Returns
Shipping and Returns
Returns are accepted for most of our products within 30 days of sale including Infrared Heaters, Air Purifiers and all O3 Pure products except for our ozonated olive oil. Returns are not accepted on parts. All product returns must be returned in 'new' or 'like new' condition and be returned in our original manufacturer packaging, with all original accompanying materials and a copy of your receipt. If an item is returned due to an undeliverable shipping address, a restocking fee of 15% may be deducted from the customers refund. Pure Energy LLC does not have a restocking fee on returns that follow the guidelines mentioned. We would also find it helpful to understand why a product did not work for you. If possible, please include a description of the problem and why are you returning it. We can use this information to better serve you and our customers in the future.
Pure Energy only offers shipping within the United States by UPS and USPS. All shipping prices at checkout are quoted for delivery within the U.S. All products shipped via UPS must be to a physical address, not a PO Box. We will attempt to ship all of our products the day of sale or the next business day. Air Purifiers, Water Purifiers and Infrared Heaters all come with Free Shipping in the lower 48. For other parts and products, we offer flat rate shipping of just $5.54 Per Order. Normally you will find all of our products are in stock and ready to ship.
All Prices are in U.S. Dollars. All orders placed on our website, by phone or in store sales come with a 30 Day Price Guarantee. If you find that the price for your item has been reduced within 30 days of your purchase, simply contact us and we will refund you the difference.