Refund policy

Returns are accepted for most of our products within 30 days of sale including Infrared Heaters, Air Purifiers and all O3 Pure products. Returns are not accepted on most parts. All product returns must be returned in 'new' or 'like new' condition. Items must be overboxed and returned in our original manufacturer packaging, with all original accompanying materials and a copy of your receipt. A restocking fee of 10% may be deducted from the customers refund for some returns and for packages returned due to an incorrect or undeliverable address. We would also find it helpful to understand why a product did not work for you. If possible, please include a description of the problem and why are you returning it. We can use this information to better serve you and our other customers in the future.

Please send returns to the following address:

Pure Energy LLC
Returns Dept
8100A Main Street
Garrettsville, OH
44231