Those irresponsible liars sent a defective repair controller—or whatever it is—and refuse to issue a refund. They won't give the money back. They aren't a company; they're just pigs.
After a few washes all of our clothes smell nice and fresh again and no matter what I get on them now, they come out fresh again. It’s also so nice to not be using any chemical detergents!
I did reach out and a refund is a possibility bc it's been less than 30 days.
However, I am responsible for the return shipping on a product that did not even meet, let alone exceed the competition. This unit promises to clean and maintain 4000 sq ft. My apartment is less than 1000 sq ft and it can't handle the space. I let it run while I'm at work. It doesn't smell fresh when I open my front door. The EcoQuest would be overwhelming at my front door in a space three times this apartment in a few hours.
To say I am disappointed is an understatement.
The machine is a disappointment and the return shipping leaves me stuck with a subpar product not worth the amount that I'll have left from the original price, less the return shipping.
I would recommend the competition.
Also the competition's customer service has a phone. They return phone calls almost immediately and if I could do it over, I would purchase the competition.
Thank you.
Besides the cool light show, I don't know the difference. Hopefully it's working.
Hi Chum Ly, thanks for sharing your thoughts! The O3 PURE system not only has a cool light show but is designed to improve your laundry experience. If you have any questions or need assistance, feel free to reach out. We're here to help!
I've had my O3 Pure laundry system for about 7 years & love it! I have sensitive skin & used "free & pure" detergents. The left soap residue that showed up in our hot tub. Not the case with O3! I had to replace the power supply (transformer) which was a cheap fix. Other than that it has been flawless! I am happy to support a local Ohio company & I appreciate their quality & customer service!
Hi John, thank you for sharing your positive experience over the past 7 years and for supporting our Ohio company. We truly appreciate your loyalty and kind words!